Shipping and Returns
We ship worldwide; however, if your country does not allow the import of the products on offer, we will not falsify customs documents. It is the customer's responsibility to know whether or not they can import our products. No reimbursement will be given for seizure at customs due to this reason.
Our shipping is charged at a flat rate. The current rate is:
United Kingdom: £1.50 untracked and £6.50 tracked; free standard (untracked) shipping over £30. You can also use the code UKTRACKED for £1.50 off for orders over £30 if you choose tracked shipping.
Europe: £3 untracked and £8 tracked; free standard (untracked) shipping over £30. You can also use the code EUTRACKED for £3 off tracking for orders over £30 if you choose tracked shipping.
Rest of the world: £4 untracked and £10 tracked; free standard (untracked) shipping over £30. ou can also use the code WORLDTRACKED for £4 off tracking for orders over £30 if you choose tracked shipping.
**Note: These discount codes will subtract the stated amount off your total. While they CAN be applied to any order over £30, those orders that have not opted for tracking will be cancelled.
Our packages are shipped via Royal Mail Standard First Class to the UK, and Royal Mail Standard International to the rest of the world. This is the cheapest option but does not include any tracking information. Tracked packages will be sent through Royal Mail Signed service both domestically and Internationally. Any orders larger than 2kg will be sent through a courier service and will include tracking automatically. Packages over 2kg will be charged £11 worldwide. If your order is larger than 5kg total, please contact us directly so we can quote you a price, also because if you're buying 5 kilos of makeup we should probably be talking about wholesaling at that point.
For shipping purposes, European shipping costs apply to all countries comprising the European continent including all island nations, Greenland, the Canary Islands, Turkey, the Azores, Kazakhstan, Kyrgyzstan, Turkmenistan and Uzbekistan.
We can only reimburse tracked packages lost in transit; however, please do get in touch if your untracked package fails to arrive and we will help you as best we can.
Delivery times as stated by the Royal Mail:
UK: 1-2 working days
Europe: 3-5 working days
Rest of the World: 5-7 working days
These times are only an estimate do not including clearing customs. Once the package has left our hands, its shipping time is out of our control.
Please be aware customers may be charged import duty and customs handling fees. All import duties and customs handling fees are the responsibility of the customer.
Returns and Cancellations
It is your right to cancel your order within 7 working days of placement. Please contact us directly to cancel. If you have received an order you would like to return, we can only accept it if the package has been unopened, and only in extenuating circumstances. Returns will be considered on a case-by-case basis. Please e-mail us to enquire. Due to the nature of the product, no opened packages may be returned and we cannot accept any exchanges.
If there are problems with your order, including packaging defects that compromise the product, missing items and items sent in error, please get in touch. We will do everything reasonable to ensure customer satisfaction.