Policies

Turn-Around-Time

Our normal turn-around time (TAT) is currently 14 working days. Normally orders are processed and shipped well within the TAT. If we expect to exceed the normal TAT for whatever reason on your order, we will contact you and make other arrangements if necessary. This turn-around-time may be extended officially and temporarily, in which case a notice will be posted at the top of the website giving further information. The TAT begins the calendar day after your order is submitted.

Privacy

Your personal details will be held in confidence by Crow & Pebble. We will not share or sell your information to any third party. 

Custom Orders

Please contact us if you are looking for something specific that we do not have in stock. We can quote you a price for a custom order, and this price will include an initial shade and up to 2 slight modifications (Hue and tone adjustments only).Once a custom order has been processed, we cannot accept any cancellations or returns. A partial refund may be given on a case-by-case basis. All of our shipping policies apply to custom orders. 

Custom orders will normally be paid by Paypal Invoice. Other arrangements can be made if necessary. 

Initial consultation and quote for custom orders are completely free. 

Ethics

All of our pigments are completely vegan and cruelty-free. The micas are sourced from countries that do not exploit child labour. Our material distributor does not engage with any companies that do any animal testing whatsoever.  Our magnesium stearate is vegetable derived. 

Our products are tested on mostly-willing friends and family. 

Any products that are not vegan will be labelled as such.  All products can be otherwise assumed to be vegan. The ingredients we may use in our non-vegan products include beeswax, honey and lanolin.  We do not use any carmine, silk powder or pearl powder in any of our products. We can create a vegan alternative by special order, but please be aware that this may change the texture and performance of the product and increase the turn-around-time for your order. Please contact us to make these arrangements before you order. A surcharge for vegan alternatives may apply, and you will be advised of any surcharges before an order is made. 

Where applicable, our cultivated ingredients are fair-trade where possible. This includes any ingredients derived from shea, cocoa, coffee or cane sugar.

Our ingredients are not guaranteed to come from organic sources.  

Swatches

Swatches are photographed in natural light, generally in overcast conditions (this is Scotland, after all!). They are done on skin that has been primed with a regular foundation primer and based with a concealer. No eyeshadow primer, glitter adhesive or eyeshadow base is used to improve swatches.  Swatches are done with a brush and the pigment is packed on heavily. Blended and single-swipe swatches are often posted on our Instagram, so make sure to follow us there!

Duochrome shadows may include a second swatch that is foiled or swatched over a base to improve photographability. These will be labelled as foiled swatches. 

Taxes

All prices include VAT where applicable. 

Payment

We accept major credit cards and credit/debit cards, PayPal and Apple Pay through the Shopify system. 

We do not accept cheques, money orders or cash.

UK customers can contact us directly for an invoice and bank transfer option, to be paid before your order begins processing. When you contact us with your order details, we will send you an invoice with our transfer details, and when it is paid we will e-mail you a receipt. At this point your order will be considered completed and your shipping TAT will begin the folowing calendar day.  In your e-mail, please include the list of products you'd like to order (including size and packaging options), whether you'd like the order to be shipped with tracking, and contact details so that we can set up an order. 

Cancellations

We reserve the right to cancel any order at any time for a complete refund. 

Safety

All of our pigments are rated lip-safe and eye-safe in most of the world. Some pigments are not considered lip-safe according to the FDA in the United States. Any products containing ultramarine, ferric ferrocyanide or chromium oxide are not considered safe for lips in the USA.  

We do not use PET glitters in any of our products.

Wholesale

We do not currently offer wholesale options.

Public Relations Packages

Currently accepting new promoters: No.

If you're a blogger or social media reviewer, we have several different promotional packages available. Please contact us with links to your social media profiles or blog, and we can discuss which package we can offer you based on your following and our current marketing budget. These packages may range from a special discount to free product. Most promoters will also be offered a discount code for their followers so we can track referrals. 

Just send us an e-mail and we will get back to you ASAP. 

Intellectual Property

All pigment blends are proprietary and belong to Crow & Pebble. All packaging and concept art is the intellectual property of Karen McCusker unless otherwise stated. Literary inspirations and quotes thereof are the intellectual property of their original authors.